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Recent Job Postings
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Job Posting
Child Support Specialist I (10+ Positions Available)
Department of Child Support Services
5669 Gibraltar Drive
Pleasanton, CA 94588
Description: Child Support Specialists perform a wide variety of child support
duties; manage an assigned caseload; locate and interview parents and
others to elicit factual information for the purpose of establishing
child support obligations and enforcing child support laws;
negotiate, collect and arrange for support payments of court ordered
child support, prepare cases for court hearings, attend hearings as
necessary; and perform related work as required.
| Requirements: Knowledge of:
General case management principles, child support establishment,
enforcement and collection methods and techniques.
Federal, State and local laws pertaining to the establishment,
collection and enforcement of child support.
Sources and methods to effectively locate absent participants and
related financial information.
Interviewing principles and research techniques.
Basic knowledge of Microsoft Office (Word, Excel, Outlook).
Basic arithmetic to perform calculations and understand financial
records.
Principles and practices of customer service.
Modern office methods, procedures, tools and equipment.
Proper English usage, spelling, grammar and punctuation.
Terminology and processes related to child support laws and
regulations.
Legal forms and documents used to enforce support orders.
Child support case management computer systems, or similar
programs and applications.
Ability to:
Learn and utilize a variety of collection methods, techniques and
procedures in child support collection work.
Research and extract personal and financial information from a
variety of sources.
Communicate clearly and concisely both orally and in writing.
Interview participants in person and over the telephone to obtain
specific information.
Organize assigned work effectively and manage multiple
priorities.
Adapt to changes in policies and regulations which require
learning and applying new information.
Use sound judgement to analyze factual information in order to
solve problems, accomplish tasks, and make recommendations within
guidelines
Maintain systematic, detailed and accurate case files/records and
notes of activities.
Deal tactfully and courteously with people from diverse
backgrounds; establish and maintain good working relationships
with internal and external customers.
Read, understand, apply and explain Federal and State laws and
county policies relative to the collection and enforcement of
child support.
Maintain integrity and confidentiality of sensitive and personal
information.
Draft and compose standard business correspondence using proper
English usage, spelling, grammar, and punctuation.
Follow oral and written instructions.
Comply with Federal, State and court mandates.
Work independently with initiative and sound judgement in absence
of direct supervision.
| Benefits: Alameda County offers a comprehensive and competitive benefits
package that affords wide-ranging health care options to meet the
different needs of a diverse workforce and their families. We also
sponsor many different employee discount, fitness and health
screening programs focused on overall well being. These benefits
include but are not limited to*:
For your Health & Well-Being
Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for
eligible employees)
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and
Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness,
Hospital Indemnity and Legal Services
Employee Assistance Program
For your Financial Future
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
For your Work/Life Balance
11 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Group Auto/Home Insurance
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based
Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may
vary by collective bargaining agreement. This provides a brief
summary of the benefits offered and can be subject to change.
| Salary: $26.33 to $32.00 per hour
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Special Instructions: Applications are accepted online only at the URL listed in the
Alameda County Career Page
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You may apply for this job online at: https://jobapscloud.com/alameda/
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