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        Job Posting

Child Support Specialist I  (10+ Positions Available)
Department of Child Support Services
5669 Gibraltar Drive
Pleasanton, CA 94588

Description:  Child Support Specialists perform a wide variety of child support duties; manage an assigned caseload; locate and interview parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; negotiate, collect and arrange for support payments of court ordered child support, prepare cases for court hearings, attend hearings as necessary; and perform related work as required.  

Requirements:  Knowledge of: General case management principles, child support establishment, enforcement and collection methods and techniques. Federal, State and local laws pertaining to the establishment, collection and enforcement of child support. Sources and methods to effectively locate absent participants and related financial information. Interviewing principles and research techniques. Basic knowledge of Microsoft Office (Word, Excel, Outlook). Basic arithmetic to perform calculations and understand financial records. Principles and practices of customer service. Modern office methods, procedures, tools and equipment. Proper English usage, spelling, grammar and punctuation. Terminology and processes related to child support laws and regulations. Legal forms and documents used to enforce support orders. Child support case management computer systems, or similar programs and applications. Ability to: Learn and utilize a variety of collection methods, techniques and procedures in child support collection work. Research and extract personal and financial information from a variety of sources. Communicate clearly and concisely both orally and in writing. Interview participants in person and over the telephone to obtain specific information. Organize assigned work effectively and manage multiple priorities. Adapt to changes in policies and regulations which require learning and applying new information. Use sound judgement to analyze factual information in order to solve problems, accomplish tasks, and make recommendations within guidelines Maintain systematic, detailed and accurate case files/records and notes of activities. Deal tactfully and courteously with people from diverse backgrounds; establish and maintain good working relationships with internal and external customers. Read, understand, apply and explain Federal and State laws and county policies relative to the collection and enforcement of child support. Maintain integrity and confidentiality of sensitive and personal information. Draft and compose standard business correspondence using proper English usage, spelling, grammar, and punctuation. Follow oral and written instructions. Comply with Federal, State and court mandates. Work independently with initiative and sound judgement in absence of direct supervision. 

Benefits:  Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical HMO & PPO Plans Dental HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 11 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.  

Salary:  $26.33 to $32.00 per hour 

Special Instructions:  Applications are accepted online only at the URL listed in the Alameda County Career Page  

You may apply for this job online at: https://jobapscloud.com/alameda/

Contact:  Angela Zhang
angela.zhang@acgov.org

 

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