Recent Job Postings
Guest Service Agent Lead - San Ramon Marriott (18003JJQ)
Residence Inn Marriott San Ramon
2600 Bishop Drive
San Ramon, CA 94583
|Description: Hereís To Your Journey with Marriott Hotels Resorts Suites
Marriott International portfolio of brands includes both JW Marriott
and Marriott Hotels.
Marriott Hotels, Marriott Internationalís flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
JW Marriott is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our
associates come first. Because if youíre happy, our guests will be
happy. Itís as simple as that. Our hotels offer a work experience
unlike any other, where youíll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thatís The JW Treatmentô.
The San Ramon Marriott, located at 2600 Bishop Drive, San Ramon, CA,
94583 is currently hiring a Guest Service Agent Lead.
Organize and coordinate group check-in/pre-registration procedures.
Sell a room/accommodation to guests without reservations. Anticipate
sold-out situations, identify how many rooms are over-committed;
obtain alternative accommodations for guests with reservations.
Block rooms in the computer, identify designated requirements.
Perform duplicate reservation checks. Run and check daily
reports/contingency lists. Supply guests with directions and
information. Answer, record, and process all guest, requests,
questions, or concerns; follow up to ensure each has been met to
guests' satisfaction. Arrange transportation for guests/visitors.
Issue safe deposit boxes. Count and secure bank at beginning and end
of shift. Cash guests' checks, process all payment types, vouchers,
paid-outs, charges, and provide change. Assist management in
motivating and coaching employees; serve as a departmental role
Follow company policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests according to company standards; anticipate and
address guests' service needs; assist individuals with disabilities;
thank guests with genuine appreciation. Speak using clear and
professional language; prepare/review written documents accurately
and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to
reach common goals. Ensure adherence to quality standards; identify
and recommend new ways to increase organizational efficiency,
productivity, quality, safety, and/or cost-savings. Stand, sit, or
walk for an extended period of time. Enter and locate information
using computers/POS systems. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds. Perform
other reasonable job duties as requested by Supervisors.
To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
|Requirements: See Job Description. |
|You may apply for this job online at: https://jobs.marriott.com/marriott/jobs/18003JJQ?%3Flang=en-us|
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