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        Job Posting

Guest Service Representative - San Ramon Marriott - (18003JJP)
Residence Inn Marriott San Ramon
2600 Bishop Drive
San Ramon, CA 94583

Description:  Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. The San Ramon Marriott, located at 2600 Bishop Drive, San Ramon, CA, 94583 is currently hiring a Guest Service Representative. Responsibilities include: Welcome to our family As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. The impact you'll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. What you'll do • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes • Secure payment, verifying and adjusting billing as needed • Provide guests with room and hotel information, directions, amenities and local interests • Run daily reports, reviewing to see what needs to be communicated to the next shift's staff • Complete cashier and closing reports, counting the bank at the end of each shift securely • Accept and record wake-up calls, delivering to the right department • Communicate any emergency, lost item or theft to proper security staff and/or authorities • Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve We'll support you in and out of the workplace by offering: • Team-spirited coworkers • Encouraging leadership • Support to live a life of wellbeing and happiness • Opportunities to serve and give back to the community • Discounts on hotel rooms, gift shop items, food and beverage • Recognition programs What we're looking for • A warm, people-oriented demeanor • A team-first attitude • A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. You're welcomed here Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being your 

Requirements:  See JD 

Salary:  $10.00 to $11.00 per hour 

You may apply for this job online at: https://jobs.marriott.com/marriott/jobs/18003JJP?%3Flang=en-us

Contact:  Janet Woo
janet.woo@hewitt.com

 

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