Recent Job Postings
Customer Service Hiring Event
Alere Home Monitoring
6465 National Drive
Livermore, CA 94550
|Description: Alere is now Abbott.
The healthcare industry is trending in a direction where connected
health solutions are receiving greater consideration and are
steadily becoming components of standard medical practice.
Alere Home Monitoring is now ABBOTT and exists at the convergence
of Technology, Healthcare, and the delivery of world class Patient
Support. Our remote monitoring capabilities improve the volume
and value of data and facilitate the transformation of that data
into meaningful information, capable of delivering improved
outcomes and medical decision support. Our goal is to offer
patients and physicians options regarding the delivery of
healthcare, in manners that improve efficiencies, efficacy, and
quality of life. Our services focus on healthcare circumstances
where “Knowing now matters” ™.
Alere Home Monitoring is hosting a Hiring Event!
When: 6/15/2018 Between the Hours of 12:00 PM – 6:00 PM
6/16/2018 Between the Hours of 9:00 AM – 3:00 PM
What We Are Hiring For:
Customer Service Representatives
Primary Responsibilities will vary per open role, some basic
responsibilities are as follows:
Utilizes call scripting provided when conducting patient phone
Documents all patient interactions in the “Memo” section of the
patient file in EMR (SA).
Maintains and enters new patient data into appropriate computer
Demonstrates basic knowledge of products used to obtain INR
results which are distributed by Alere Home Monitoring so
assistance can be provided to patients with minor “trouble
shooting” problems before escalating to Patient Outreach.
Communicates to Supervisor or Manager any unusual patient issues
that are not addressed on call scripts, as they arise.
Select positions will require weekend coverage.
Performs other customer service related duties as assigned.
Follows all regulatory policies, procedures, privacy, and security
standards in accordance with government agencies including all
Understands and adheres to business processes and procedures.
Assists with implementation of work flow productivity
Maintains a culture of accountability in area of responsibility.
Assists with any special projects as directed by supervisor or
Education & Experience
High School Diploma or equivalent required.
Associates degree or equivalent preferred.
Data processing or customer service experience preferred.
Ability to use effective problem solving techniques.
Ability to make decisions within company guidelines.
Ability to be goal oriented and results focused.
Ability to organize activities and meet set deadlines.
Ability to communicate clearly and concisely, both in writing &
verbally, with others in a professional manner.
Ability to understand the position and its relation to the overall
company service process.
Ability to use efficient time management skills.
Ability to perform effectively in current position.
Ability to attend job related courses & seminars as required.
Ability to use office equipment that is relevant to job functions.
Strong Computer/Software Skills
Communication & Writing Skills
Organization/Time Management Skills
Human Relations Skills
Superior Customer Service Skills
High degree of professionalism
Fax / Photocopier / Scanner
Ability to sit for long periods working on computer and/or using
Where: Alere Home Monitoring, Now Abbott will be hosting the
Hiring Event at the Livermore, CA Campus.
Address: 6465 National Drive, Livermore, CA 94550
Look for the Abbott Banner hanging on the front of the building!
“Abbott, Formerly Alere Home Monitoring is an equal
opportunity/affirmative action employer. If you need
accommodation for any part of the employment process because of a
disability, please send an e-mail to Ashley.Polnoff@ale |
|Requirements: Must want to be a Customer Service Representative |
|Benefits: Excellent Benefit and 401K plans. |
|Special Instructions: Do you have phone and customer service experience? Come join the
team at Alere Home Monitoring!
We are looking for Customer Service Representatives and will be
conducting interviews and hiring on Friday June 15th and Saturday
Visit https://bit.ly/2JA0H1T to apply online today and don’t
forget to bring your resume with you!
We hope to see you at the Alere Home Monitoring Hiring Event in
|You may apply for this job online at: https://bit.ly/2JA0H1T|
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