Recent Job Postings
Full Time Service Specialist - Member Contact Center
1st United Credit Union
|Description: At 1st United Credit Union, we are committed to improving the
quality of life for our members and communities we serve across
the East Bay and Tri-Valley areas.
Member Contact Center Service Specialist primarily provides
accurate, courteous, friendly, timely, and professional service to
all members and potential members, with a focus on service.
Identify cross-sell opportunities and cross-sell services to
members. Follows telephone etiquette/protocol. Answers calls
immediately with minimal transfers. Resolve all member problems
on a first call, or chat resolution basis. Candidates must have a
thorough knowledge of all credit union policies, procedures,
products and services. Spanish speaking is a plus. Must be able
to work Saturday hours.
Answer Incoming calls and chats to determine the needs of the
caller and verify the callerís identity. Determine how to provide
Perform service functions for customers (i.e., transfer funds
between accounts, loan payments, close and reorder debit cards)
Supports and models exceptional service through the phone, chat,
and emails both to internal and external members consistently.
Process credit card payments
Consistently educates members about our self-serve options Mobile
Banking, Mobile Deposits & Payments, Fraud Text Alerts, Online
Banking, Bill Pay, Automated Phone System, Balance Alerts, etc.
Identify products/services that might be beneficial to members and
provide them with information about products/services that would
Assist other departments and branches with transactions as needed
May assist with Remote Teller (ITM) banking transactions to ensure
full coverage during business hours
Assure members needs are addressed in a polite and friendly manner
Comply with applicable laws and regulations |
Good listening, computer, and telephone skills; able to make
decisions with minimum information.
Strong communication skills, both written and verbal a must.
Basic proficiency with Microsoft Word and Excel required.
Easily adapts new technology and the ability to share it with
members in order to improve their financial lives.
Aptitude to quickly learn products and services and new
At least 6 months related experience.
Detail oriented, must be good with names and numbers
2-3 years branch teller experience preferred
Previous Call Center experience preferred
A high school degree or GED is required.
1st United Services Credit Union is an Equal Opportunity Employer
|Special Instructions: Click to apply:
|You may apply for this job online at: https://1stuscu.clearcompany.com/careers/jobs/461f33d7-4a7e-b9e0-5aed-d308a1800841/apply?source=796311-CS-28978|
|Contact: ||1st United Credit Union|
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