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        Job Posting

Customer Service Representative  (5 Positions Available)
The Plus Group
San Ramon, CA 94583

Description:  A large company in the San Ramon area is seeking well spoken & sharp Customer Service Representatives to join their team! These are Temp/Hire opportunities seeking individuals ready to begin a career & along with stability within the workplace. Successful candidates will be responsible for the following: Answer incoming calls via inbound call queue Answer & process incoming work from contractors & plan holders Evaluate technician findings to ensure that suggested work, parts, and prices are fair & within acceptable limits Educating plan holder on collection of service fees, costs not covered, denials, options & service call procedures Assign & dispatch technicians for work orders  

Requirements:  Ability to handle a high volume of incoming calls & metrics Strong communication skills Ability to maintain composure under stressful work conditions Accuracy and timeliness of internal paperwork and data entry Computer proficiency High school diploma or equivalent required 

Benefits:  Medical + Paid Sick Leave 

Salary:  $16.00 to $16.73 per hour 

Special Instructions:  Please email qualified resume to tpgsr@theplusgroup.com 

Contact:  Kelly Kramer
kkramer@theplusgroup.com

 

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